Welcome to The Kennedy Training Network

Welcome to The Kennedy Training Network, the lodging industry's best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and hotel sales department training. Launched in 2006, KTN's roots run even deeper in hotel training.

KTN's President, Doug Kennedy, has been creating and delivering customized hotel sales, hospitality and reservations sales training for the lodging industry for over two decades. Doug is also well known as a keynote conference speaker for hotel brands, management companies and associations.

KTN is a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotel sales mystery shopping, and telephone hospitality assessments.

Besides lodging, KTN offers customized training for other industries. Recent clients include a large chain of pet hotels, a collection of luxury apartment rentals, a cruise line call center, several country clubs (sales and service training), and luxury spas.

Hotel Training Programs

Click on the links below for more details about KTN's training programs and service.