Welcome to The Kennedy Training Network

Welcome to The Kennedy Training Network, the lodging industry's best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and hotel sales department training. Launched in 2006, KTN's roots run even deeper in hotel training.

KTN's President, Doug Kennedy, has been creating and delivering customized hotel sales, hospitality and reservations sales training for the lodging industry for over two decades. Doug is also well known as a keynote conference speaker for hotel brands, management companies and associations.

KTN is a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotel sales mystery shopping, and telephone hospitality assessments.

Hotel Training Programs

Reservations Training

When it comes to information, the balance of power has shifted to the caller’s side of the equation. In the past most had ...

Front Desk Training

KTN’s first program for hotel front desk selling training is entitled Revenue Optimization for Today’s Front Desk ...

Hospitality Training

Participants first explore the new power of what used to be referred to as “word of mouth” advertising ...

Sales Training

KTN’s hotel sales and catering sales training program is entitled Hotel Sales QUEST.  This program first reminds ...