Customized sales, reservations sales, hospitality excellence, and profit optimization programs for the hotel and lodging industry.
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Welcome to The Kennedy Training Network, the lodging industry’s best source for hotel training programs services in topic areas of hotel reservations sales training, hotel hospitality - guest service excellence, hotel front desk profit optimization, upselling, and hotel sales training. Launched in 2006, KTN’s roots run even deeper in hotel training - Doug Kennedy, President, has been creating and delivering customized hotel sales, hospitality and reservations sales training since 1989. KTN is also a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotel sales mystery shopping, and telephone hospitality assessments.
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Ready to get your hotel reservations sales, hotel sales, and front desk sales team on the journey to excellence? Looking to move your organization from "good" to "great?" If so, you will find KTN's hotel training program content to be relevant and useful in the real-world our front-line associates face every day. Hotel sales and reservations training programs prepare the team for today's overly-informed, multi-tasking callers who have seen way too many options online. Hospitality and guest service excellence programs are based on the premise that the guest contact staff are now part of the hotel marketing team! Whereas in the past an unhappy guest told 9-10 others, today's guests are but a few clicks away from sharing negative impressions on the web. For additional details on a customized hotel training program for your organization contact us by phone at: 954.981.7689 or via e-mail. Info@KennedyTrainingNetwork.com
