Welcome to The Kennedy Training Network, the hotel industry’s best source for reservations sales, front desk hospitality/service, and revenue management training resources and programs.

Although just-launched in 2006, KTN’s roots run deep in the field of hotel training.  Doug Kennedy, KTN’s President, has been creating and delivering customized hotel sales and service training since 1989.

Whether your hotel or company is looking to launch a comprehensive, on-site training initiative, or to reinforce your in-house training, KTN offers a menu of training formats, mediums, and packages that can be tailored for every budget.  KTN has flexible, customizable programs that can be scaled to any hotel, resort, inn, or vacation rental company’s specialized needs. 

If you are ready to move your sales and service strategies beyond old-hat training based on overly-scripted, over-used acronyms and 5-step processes, you’ll find that KTN’s training programs help give your staff the skills they need to deal with today’s multi-tasking callers and over-stressed guests. 

Click here to contact Colleen Tuttle for details and to schedule a call with Doug Kennedy and let’s get your hotel or company on the road to sales and service excellence with the contemporary, real-world training your staff can use everyday.