Customized sales, reservations sales, hospitality excellence, and profit optimization programs for the hotel and lodging industry.

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Welcome to The Kennedy Training Network, the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and group or conference sales optimization. Launched in 2006, KTN’s roots run even deeper in hotel training.

KTN's President, Doug Kennedy, has been creating and delivering customized hotel sales, hospitality and reservations sales training for the lodging industry since 1989. Doug is also well known as a keynote conference speaker for hotel brands, management companies and associations.

KTN is a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotel sales mystery shopping, and telephone hospitality assessments.
Ready to get your hotel reservations sales, hotel sales, and front desk sales teams on the journey to excellence? Looking to move your organization from "good" to "great?"  If so, you will find KTN's training program content to be relevant and useful in the real-world your front-line associates face every day. Hotel sales and reservations training programs prepare the team for today's overly-informed, multi-tasking callers who have seen way too many options online. Hospitality and guest service excellence programs are based on the premise that the guest contact staff are now part of the hotel marketing team! Whereas in the past an unhappy guest told 9-10 others, today's guests are but a few clicks away from sharing negative impressions on the web.   For additional details on a customized onsite training program for your organization contact us by phone at: (866) 922.4662, or via e-mail.
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