Customized sales, hospitality/guest services, and revenue management training programs for the hotel and lodging industry.
Client Testimonials
Throughout his 20 plus year career in hospitality industry training Doug Kennedy has personally conducted for a wide range of clients representing brands such as Starwood, Wyndham, Kimpton, Preferred Hotels, Choice, Best Western, Americinn, Leading Hotels of the World, Swissotel, MGM/Mirage Resorts, and Destination Hotels & Resorts. He has trained the staff of centralized reservations call centers ranging in size from four to 400, and has trained the frontline staff of hotels ranging in size from 40 rooms to 4,000+
Since starting KTN in 2007, Doug and his team at KTN have worked with a diverse list of clients representing all segments of the lodging industry from five star hotels to quaint inns. Here are some of the many current and/or recent clients of KTN.
On-Site Training Clients:
- Cove Haven Resorts - Ganesvoort South Beach - Peabody Hotels Central Reservations
- Carlsbad Inn - Myrtle Beach Hotels - Elliott Beach Vacations
- Outer Banks Blue - Seaport Boston Hotel - MGM Grand Las Vegas
- Spectrum Resorts - Vacation Rental Pros - Walt Disney World Swan/Dolphin
- Hotel 71 Chicago - Il Lugano Hotel - Denihan Hospitality/Affinia Hotels
- Venetian Las Vegas - Omni Centeral Reservations - Sandalfoot Resort Sanibel Island
Mystery Shopping Clients:
- Myer Hotels - Capella/West Paces Resorts - Rosewood Hotels & Resorts
- LaBelle Management - Hampton Inn Paso Robles - Brittain Resort Management
- Canyons Resort - Cove Haven Resorts - Sage Hospitality Resources
- Brindley Beach Vacations - Pegasus Solutions - La BellaSera Hotel
- Viceroy Hotels - Brett-Robinson Vacations - Turnberry Isle Resort
- Hotel Setai New York - Gemstone Resorts - Myrtle Beach Golf Vacations
Conference Speaking:
- Americinn International - Davidson Hotels & Resorts - Oxford Suites Hotels
- StayAspenSnowmass - Caribbean Hotel Association - Alberta Hotel & Lodging Assoc.
- Montana Innkeepers - Wisconsin Innkeepers - HSMAI Central Florida Chapter
- Florida VRMA - Leading Hotels of the World - Vacation Rental Manager's Assoc.
- Cayman Islands CVB - Embassy Suites Hotels - North Carolina Hotel Assoc.
- Labelle Management - HSMAI Washington, DC Chap. - OBX Board of Realtors/Vacation Rental
