Customized sales, hospitality/guest services, and revenue management training programs for the hotel and lodging industry.
Hotel Training Articles
Doug Kennedy has been a regular contributor to many of the hotel and lodging industry's most prominent publications. In 1996 his first hotel training articles were published in Hotel & Motel Management magazine, where he was a frequent guest columnist. As the online hotel trade publications emerged in the late 1990's and early 2000's, Doug's articles were picked up by dozens of hotel and tourism publications worldwide. Today his new monthly hotel training articles are regularly distributed by publications those listed. If you are interested in a reprint request for a hotel training article or forwarding a link contact info@kennedytrainingnetwork.com
Below are links to Doug's latest and most popular articles:
Train Your Sales Team To Execute Your Hotel’s Rate Strategies
True Hotel Sales Superstars Love “Clueless” Callers
Savvy Hotel Marketers Still Make Voice Channels A Priority
True Hotel Sales Superstars Love “Clueless” Callers
Savvy Hotel Marketers Still Make Voice Channels A Priority
Hoteliers Should Use New Tools For Measuring Hospitality
When All You Have Left Is All You Have Left, Don’t Say "All I Have Left Is..."
Train Your Hospitality Team To Say “YES!” To Guest Complaints
When All You Have Left Is All You Have Left, Don’t Say "All I Have Left Is..."
Train Your Hospitality Team To Say “YES!” To Guest Complaints
Is Your E-mail In-Box An Untapped Distribution Channel?
Hospitality Training Tips In Era of Social Networking
Hospitality Training Tips In Era of Social Networking
