Company Information

Kennedy Training Network, based in Hollywood, Florida, is the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and hotel sales training.

Services including customized, on-site hotel training workshops, private, individual hotel team webinars, and sales, reservations, and front desk telephone mystery shopping. Additionally, KTN is a resource for conference speakers for lodging and tourism industry associations, brands, management companies, and other affiliation groups.

Clients include a diverse mix representing all segments of the lodging industry from 5,000+ room casino hotels to 35 room luxury inns.  Here are a few of KTN’s past and current clients.  (Contact KTN for references of clients in your market segment.)

Whenever possible, Doug Kennedy presents all of KTN’s core workshop topics personally.  Advance scheduling ensures his availability.  If Doug is not available, training can be presented by one of KTN’s staff trainers, each of whom has been personally trained and coached by Doug.

Doug Kennedy has been a regular contributor to the hotel and lodging industry's most prominent publications since 1996.  His monthly hotel articles on hotel training, sales, and hospitality related topics continue to inspire readers worldwide.  Here are the publications Doug currently writes for:


Doug Kennedy has also published a collection of 155 of his monthly hotel sales and guest service training articles from 1996 - 2012, allowing readers to see how training strategies and techniques have evolved over time.