About The Kennedy Training Network: KTN is the hotel industry’s best source for reservations sales, front desk hospitality/service, and revenue management training resources and programs.
Although just-launched in, KTN’s roots run deep in the field of hotel training. Doug Kennedy, KTN’s President, has been creating and delivering customized hotel sales and service training since 1989.
Earlier in his career as the co-founder and President of HSA international, Doug created and delivered reservations sales and front office hospitality programs that reached more than 20,000 participants worldwide. After exiting HSA in 2003 during a merger and sale, Doug established a highly successful hotel conference speaking and consulting business and on writing his monthly column for www.hotelmotel.com and 16 other hospitality industry publications worldwide.
After 17 years in the field, Doug aspires to make The Kennedy Training Network his signature achievement, providing flexible, customizable, training and development solutions tailored for each client-company’s individualized needs.
DOUGLAS KENNEDY - FULL BIO
Douglas Kennedy is the founder and President of the Kennedy Training Network. Doug has been a fixture on the hospitality and tourism industry conference circuit since 1989, having presented over 1,000 conference keynote sessions, educational break-out seminars, or customized, on-premise training workshops during in the past 17 years.
Doug Kennedy is the former President and co-founder of HSA International, a business he and his business partner started as a home-based cottage business and which together they grew into a world-wide player in hospitality training until Doug exited the company in a spin-off and merger of the HSA mystery shopping business with Quality Track International in June of 2003.
As President of HSA, Doug authored many of its most successful worldwide hospitality industry training programs including HSA's noted Reservations Sales Enhancement and Hospitality and Guest Service series of multi-level training workshops, self-paced e-learning courses, which it is estimated that more than 20,000 reservations and front office staff have participated in worldwide.
Besides his conference speaking and his entrepreneurial endeavors, Doug also makes time to pursue his passion for writing. His articles have also appeared worldwide in more than 16 prominent international publications including the HSMAI Marketing Review, eHotelier, 4hoteliers News Resource, Human Assets - Dubai and Hong Kong, Hsyndicate worldwide, and the Hotel Expert Magazine Hong Kong. Since 1996 Doug has been a regular contributor to the lodging industry's number one rated publication, Hotel & Motel Management magazine, where he has been a regular monthly columnist since 2001.
Doug's first love is and always has been presenting his message directly to the people via his conference presentations and customized on-site training sessions. Doug is an experienced presenter who can reach an audience of frontline staffers just as effectively as a room full of GM’s and VP’s. One of the most experienced speakers in the field of hospitality sales/service training, Doug’s personal client list has included virtually every prominent hotel company and brand, representing all segments of the lodging industry from micro-economy to ultra-luxury.
Douglas' presentation style has been for years described on participant evaluations as being energetic, participatory, practical and real-world, but most of all, most of all, downright entertaining because learning should be fun.
