Douglas Kennedy, founder and President, has been a fixture on the hotel and lodging industry’s conference circuit for three decades, having been a conference speaker for over 100 association, brand, and management company conference events.
1989-1991 President of Check-Inn Training
1991-2003, President of HSA Int'l.
2006-Present - KTN Training
It is estimated that over 40,000 others have participated in more than 2,000 small group training workshops he has presented. Doug has touched audiences in 47 of the 50 United States, throughout Canada, Mexico, and many Caribbean nations. Other countries he has presented in include Brazil, Bulgaria, Germany, Italy, Malaysia, Netherlands, Singapore, Russia and Ukraine.
Thousands worldwide read his monthly hospitality industry training articles in publications such as Hotelier Maldives, STR’s “HotelNewsNow,” Hotel-Online, Hotel News Resource, HTrends, HotelMarketing.com, and 4Hoteliers.com.
Doug is a veteran hotel conference presenter who can connect with audiences representing all levels of management and all segments of the lodging industry. During his career he has been a keynote or break-out presenter for hotel brands such as Best Western International, Choice Hotels, Embassy Suites Hotels, Kimpton Hotels, Leading Hotels of the World, Oxford Suites, Preferred Hotels & Resorts, Starwood, and Wyndham.
Over the years Doug has been a guest speaker for a diverse group of hotel management companies such as AM Resorts, International Hospitality Enterprises, Ledgestone Hospitality, Linchris Hotels, PM Hotel Group, TownPump Hotel Group and Viceroy Hotels & Resorts.
Doug has also presented for lodging industry associations such as: AlbergatorePro Italy, Caribbean Hotel Association, Cayman Islands CVB, Cooperate Association of Resort Exchangers (CARE), Florida Vacation Rental Managers Association, Grand County (CO) Office of Economic Development (Tourism), HSMAI Revenue Optimization Conference, International Association of Reservations Executives (IARE), Lackawanna County (Scranton) PA CVB, Las Cruces NM CVB, Lee County (FL) CVB, Montana Innkeepers Association, New England Innkeepers Association, North Carolina Hotel Restaurant Association, Outer Banks NC Board Of Realtors/Vacation Rental Division, Park City Chamber/CVB, Vacation Rental Managers Association (VRMA), Winterpark Lodging Association and the Wilmington NC CVB.
His presentation style is described as being energetic, entertaining, interactive and fun. Doug often uses training activities even with his largest groups.
After growing up working from age 9 to 20 in his family’s small business, the Kennedy Craft Shop, Doug started his hospitality career during college by working as bellman with Marriott’s 125th property, Marriott’s Griffin Gate Resort in Lexington, Kentucky. After college, Doug entered Marriott’s management training program, moving on to the Stamford (CT) Marriott, then working with independent boutique hotels in New York City and Miami.
His conference presentations are spiced up with fun stories of his personal tribulations working in the business, but also from his experiences in developing and worldwide delivery of KTN’s training modules in the topic areas of hotel hospitality, reservations sales training, front desk selling, and hotel sales training.
Doug’s content also draws from the various themes of his most monthly hotel training articles which are listed at the bottom of each of the above web pages for each topic area. Here are examples of his recent customized conference presentations:
Driving The Sales Process Circa 2019 and Beyond
Conquering Complaints: The Carrot Model™
Creating Hospitality Excellence, DAILY!
Hospitality Industry Is At A Fork In The Road: Which Path Will You Take? AI (Artificial Intelligence) or EE (Emotional Engagement)
Hotel Sales in the Era of Electronic Distribution
The Human Factor Of Hospitality In The Era Of Digital Marketing.
Who ARE Today’s Callers and Why DO They Still Call?
Your Front Desk Is A Distribution Channel
Doug’s most popular keynote presentation is based on the content of his new book: So You REALLY Like Working With People?: Five Principles For Hospitality Excellence. Click here for information about the book or to purchase it on Amazon.